Returns & refunds
Last updated: September 25, 2026
We want you to be happy with every order. If something isn’t right, here’s how returns and refunds work.
30-day returns
You can return most items within 30 days of delivery, provided they are unused, unopened and in their original packaging with all seals intact.
How to start a return
- Email info@qorvelllc.com with your order details and the items you’d like to return.
- We’ll reply within one business day with a return authorization and the return address.
- Pack the items securely and send them back with a trackable service.
Please don’t send items back without contacting us first — returns without authorization may be delayed.
Return shipping
For change-of-mind returns, the customer pays the return shipping cost. If an item arrives damaged, faulty or incorrect, we cover the return shipping and send a replacement or refund — just let us know within 48 hours of delivery.
Items we can’t accept back
For health, hygiene and safety reasons, we can’t accept returns of the following once opened or used:
- Beauty, skincare and personal care products
- Food, drinks and other grocery items
- Pet food, treats and supplements
- Paints, glues, sealants and other opened consumables
This does not affect your rights if an item arrives damaged, faulty or incorrect.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Original shipping charges are refundable only when the return is due to our error.
Exchanges
If you’d like a different product or size, return the original item and place a new order, or ask us and we’ll arrange it for you.
Questions? Email info@qorvelllc.com or call +1 (646) 530-7164, Monday – Friday, 9am – 5pm ET.